We have monitored for new instances of this error and have not identified any further issues. Hydrow members have also not reported new instances of failed updates. We now consider this incident resolved.
If you continue to experience any issues, please contact Hydrow Member Services for assistance.
Posted Jun 03, 2025 - 10:59 EDT
Update
We’ve resolved the issue that was causing “Update did not succeed” errors during the setup or reactivation of some Hydrow rowers. The fix has been deployed, and we are monitoring to ensure continued stability.
If you continue to experience any issues, please contact Hydrow Member Services
Posted Jun 03, 2025 - 10:00 EDT
Monitoring
A fix has been deployed for this issue and we are monitoring the result. Impacted Rowing machines may need a restart for the change to take effect.
Posted Jun 03, 2025 - 09:44 EDT
Identified
We’ve identified a software issue causing "Update did not succeed" errors for some Hydrow rowers during setup. This affects:
- Newly purchased Hydrow rowers being activated for the first time. - A small number of Hydrow rowers being reactivated after a period of inactivity.
Our team is actively working to resolve this. We will post additional updates as we have more information.